{"id":2313,"date":"2021-03-06T10:20:55","date_gmt":"2021-03-06T10:20:55","guid":{"rendered":"https:\/\/iqfabs.com\/?page_id=2313"},"modified":"2021-11-05T05:02:40","modified_gmt":"2021-11-05T05:02:40","slug":"cba-live-assist","status":"publish","type":"page","link":"https:\/\/iqfabs.com\/en\/servislerimiz\/bilgi-teknolojileri\/cba-live-assist\/","title":{"rendered":"CBA LIVE ASSIST"},"content":{"rendered":"
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Enhance your customer communication<\/span><\/div>

CBA Live Assist<\/span><\/h1><\/div>
Boost your customer engagement.\nInterpersonal connections with customers require various kinds of communication.\nCBA LIVE ASSIST can bring about seamless, online customer communication, providing basic channels such as audio and video chats, along with advanced functions, including co-browsing and form filling.\nLeverage the powerful WebRTC-based features of CBA Live Assist to maximize customer experiences.<\/div><\/header>
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Smooth, tailored migration from Cisco\u2019s REM<\/span><\/div>
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Cisco\u2019s Remote Expert Mobile (REM) has been discontinued as an end-of-sale product. If you are looking for an alternative product, CBA Live Assist is the answer for you. It has the exact same functionality as REM. CBA Live Assist will serve as the perfect solution, providing the best migration experience.<\/div><\/header><\/div><\/div><\/div><\/div>
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WebRTC communication<\/span><\/div>
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CBA Live Assist supports WebRTC audio and video chat functions in order to communicate with customers. It can also seamlessly integrate with various systems, such as CISCO, AVAYA, GENESYS, and Asterisk IP-PBXs.<\/div><\/header><\/div><\/div><\/div><\/div>
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Customization<\/span><\/div>
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CBA Live Assist closely integrates with existing web-based CRM and apps, which is not always the case with other packaged solutions. CBA Live Assist is highly customizable, filling the needs of your own system.<\/div><\/header><\/div><\/div><\/div><\/div><\/div><\/div>
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Quick communication<\/span><\/div>
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No apps are required to download and install. Customers can simply dive in and start communicating.<\/div><\/header><\/div><\/div><\/div><\/div>
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Enhancement<\/span><\/div>
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In addition to sharing screens or documents with customers, CBA Live Assist offers input support that enables the operator to assist customers to fill out forms. Personalized customer experiences contributes to maximum customer satisfaction.<\/div><\/header><\/div><\/div><\/div><\/div>
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Reliability and stability<\/span><\/div>
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Award-winning CBA Live Assist has received high marks from a wide variety of clients, such as financial institutions, banks, medical organizations, and insurance companies, including various call centers.<\/div><\/header><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>
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What CBA Live Assist features...<\/span><\/h1><\/div><\/header><\/div><\/div><\/div><\/div>
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1: Audio and video chat<\/span><\/div>
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Start audio or video chat on your browser, while smoothly switching from either telephone or your web browser as the initial communication channel.\nCustomers can easily select their preferred channel to communicate with you.<\/div><\/header><\/div><\/div>
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Rich customer engagement<\/span><\/div>
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Screen sharing: Using just a single short code, you can instantly start screen sharing with the customer.\n\nForm-filling: Assist the customer to fill in a form with proper information.\n\nAnnotation: Annotations provided by operators in the shared screen portion graphically illustrate what action is needed.\n\nDocument push: Share various documents with the customer in a smooth and easy interaction.\r
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Ek a\u00e7\u0131klama: Payla\u015f\u0131lan ekran b\u00f6l\u00fcm\u00fcnde operat\u00f6rler taraf\u0131ndan sa\u011flanan ek a\u00e7\u0131klamalar, hangi i\u015flemin gerekli oldu\u011funu yada hangi form b\u00f6l\u00fcm\u00fcn\u00fcn doldurulaca\u011f\u0131n\u0131 g\u00f6sterir.\r
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Belge g\u00f6nderme: \u00c7e\u015fitli belgeleri m\u00fc\u015fteriyle sorunsuz ve kolay bir \u015fekilde payla\u015f\u0131n.<\/div><\/header><\/div><\/div>
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3: No need to install software<\/span><\/div>
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WebRTC teknolojisi, t\u00fcm ileti\u015fimin bir web taray\u0131c\u0131s\u0131 \u00fczerinden yap\u0131lmas\u0131n\u0131 sa\u011flar. Hi\u00e7bir ek yaz\u0131l\u0131m\u0131 y\u00fcklemeye veya yap\u0131land\u0131rmaya gerek yoktur. Live Assist’in zengin i\u015flevlerini bir web taray\u0131c\u0131s\u0131nda verimli bir \u015fekilde kullan\u0131n.<\/div><\/header><\/div><\/div>
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4: Security<\/span><\/div>
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We can tailor our platform to your environment in order to meet your security requirements. Our platform can also be embedded into your own app, which enables you to maintain your existing system and facilities.<\/div><\/header><\/div><\/div>
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For \u201cNew Normal\u201d\u200b<\/span><\/div>
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The COVID-19 pandemic has drastically changed business and working styles. The new standard requires businesses to make a shift toward implementing non-contact customer engagement based on social distancing. Powered by WebRTC, CBA Live Assist can support you so that you can boost customer engagement under the \"new normal\".<\/div><\/header><\/div><\/div><\/div><\/div>
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Use cases<\/span><\/h1><\/div><\/header><\/div><\/div><\/div><\/div>
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Bank<\/span><\/div>
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CBA Live Assist enables customers to communicate with bank representatives using audio or video chat via the Internet. These reps can share the screen so that they can conduct mortgage or financial consultations while referring to the same materials on both sides.<\/div><\/header><\/div><\/div><\/div><\/div>
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Insurance firm<\/span><\/div>
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Subscribing to an insurance service requires a customer to fill in a contract form. Some customers may find it challenging to understand which portion they need to fill and with what information. Screen sharing and annotation can support such customers. This kind of support will increase customer satisfaction as well as the number of subscribers.<\/div><\/header><\/div><\/div><\/div><\/div>
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Medical organization<\/span><\/div>
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CBA Live Assist\u2019s audio and video chat enables telemedicine using a web browser. Increasing the contact points for patients helps healthcare institutions offer medical services with consideration for the patient\u2019s feelings. Telemedicine powered by CBA Live Assist as a non-contact medical service provides the healthcare industry with the flexibility that fits the new normal.<\/div><\/header><\/div><\/div><\/div><\/div><\/div><\/div>
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Call center<\/span><\/div>
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Starting an audio chat on a web browser eliminates the use of toll-free 800 numbers. Even though a customer starts interaction via telephone, screen sharing makes the communication easier. CBA Live Assist can also be integrated with the first-class omnichannel contact center solution, Bright Pattern. Feel free to consult with us.<\/div><\/header><\/div><\/div><\/div><\/div>
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Shopping<\/span><\/div>
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Customers do not have to come to physical stores anymore. Store clerks can connect with them via browser-based video chat, giving detailed explanations about each item. Unlike ordinary online shopping, customers can visually check their preferred items through video chat. CBA Live Assist can bring about new added value for customers by using a mobile app with CBA Live Assist embedded.<\/div><\/header><\/div><\/div><\/div><\/div>
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